Terms of business
Effective 14 September 2026 · last updated 14 September 2026
The UGC Club is operated by HELIORA d.o.o., Cesta na Brdo 85, 1000 Ljubljana, Slovenia (the "club", "we"). These terms apply to everyone who applies through ugc-club.si. We may sign a separate agreement for a specific collaboration — that agreement then prevails and these terms supplement it.
1. What the club is and isn't
The club is an intermediary between brands and creators. We provide content to the brand and work, briefs and payment to the creator. Creators are not our employees — they work independently, each with their own way of invoicing.
The club does not guarantee reach, views, sales or any other result from published content. We guarantee delivery of the agreed number of videos at the agreed quality and deadline. How a video performs on social media depends on the algorithm, the product and the market, not on us.
2. Terms for brands
Subscription and scope
- Collaboration runs as a monthly subscription. The plan defines the number of videos, formats and scope of rights.
- The billing period is one month from the start of the collaboration. We invoice in advance.
- Unused videos do not carry over to the next month, unless the delay was our fault.
How it runs
- After you apply we align on the brand, audience and tone, and write the brief from that.
- You approve the brief before production. The approved brief is the yardstick for judging whether a video is acceptable.
- For physical products you ship them to the creator or to us, as agreed for each job. Shipping costs are yours.
- The first batch of videos is normally delivered 14 to 21 days after products reach the creators.
Revisions
- The number of revision rounds is set by the plan.
- A revision means a deviation from the approved brief. A change of idea, new requirements or a change of taste after delivery is not a revision — that is a new job.
- If a video materially misses the brief, we redo it at our cost.
Payment and cancellation
- Payment is due 8 days from the invoice date unless agreed otherwise.
- If payment is late we may pause production until it is settled.
- You may cancel at any time, effective at the end of the current billing period. We do not refund a period already paid, but we deliver everything agreed for it.
- We may also end the collaboration if we do not receive the information or products needed for production after notifying you in writing.
3. Terms for creators
Joining the network
- We accept adults who deliver a finished, edited video.
- Being accepted is not employment and not a guarantee of work. We don't promise jobs — we promise that every job offered comes with a rate and a deadline before you accept it.
- You work independently and are responsible for your own taxes and contributions.
Jobs
- We offer jobs through the portal. You see the brief, the rate per video, the number of videos and the deadline before deciding. You can decline with no consequences.
- By accepting a job you commit to the deadline stated in it — normally 7 days from receiving the product.
- If you can't make the deadline, tell us before it passes, not after. Silent lateness affects future offers.
- Every job includes one round of revisions if the video misses the brief. If it matches the brief, we don't expect further changes.
Payment
- The rate per video is agreed up front and does not change after delivery.
- Once the video is approved you invoice us. We pay within 14 days of receiving the invoice.
- If the video matches the brief, the brand cannot reject it — you are owed payment.
Products and exclusivity
- Products sent for filming are generally yours to keep. Exceptions are higher-value items, where the return is stated in the brief before you accept.
- There is no exclusivity — work with other brands and agencies freely. We only ask that you don't film for a direct competitor of a brand you filmed for through the club in the same month.
- Don't approach brands we connect you with directly for the same kind of work during the collaboration and for 6 months after it.
4. Content rights
- On payment for a video, the creator transfers economic copyright to the brand within the scope agreed for that job (organic posts, or also paid advertising).
- The brand may not resell, sub-license or use the content beyond the agreed scope.
- The creator may show the video in their own portfolio as an example of their work.
- The club may use delivered videos to present its own service only with written consent from both the brand and the creator.
- The creator warrants that the work is their own and contains no music, footage or trademarks they lack rights to. Liability for any third-party infringement rests with the creator.
5. Liability
- We are liable for delivering the agreed content, not for the commercial outcome of using it.
- Our liability is in every case limited to the amount the brand paid for the specific job in which the damage arose.
- We are not liable for lost profit, indirect damage, or damage caused by decisions of social platforms (post removal, reach limits, account bans).
- The brand is responsible for ensuring that product claims supplied in the brief are true and compliant with advertising rules. The creator films to the brief.
- Posts made from this content must be labelled as advertising where required by law or platform rules. Labelling on its own channels is the brand's responsibility.
6. Governing law and disputes
These relationships are governed by the law of the Republic of Slovenia. We aim to resolve disputes by agreement; failing that, the court in Ljubljana has jurisdiction.
We may change these terms. Active brands and creators are notified by email of significant changes at least 15 days before they take effect. Jobs already under way remain governed by the terms in force when they were accepted.